Privacy Policy

This Privacy Policy explains how terranodehq.com collects, uses, stores, and protects personal data when you submit trip preferences.

1) Who we are

Provider: terranodehq.com (PE), registered in Ukraine.

Location (place of registration and actual residence): 14/3 Akademika Pavlova St, Kyiv, 02000, Ukraine.

Email: contact@terranodehq.com.

Phone: +380 675 809 5938.

Registration code (EDRPOU): 97776423.

Legal basis for seller/provider identification details: Закон України "Про електронну комерцію" № 675-VIII, стаття 7 "Правовий статус продавця (виконавця, постачальника) товарів, робіт, послуг в електронній комерції".

2) What personal data we collect

When you submit trip preferences or contact us, we may collect:

  • Contact details: name, email, and phone number (if provided);
  • Trip preferences: travel dates, destination, number of travelers, and other details you submit;
  • Account/order-related context you provide in messages (if any);
  • Technical data: IP address, device/browser identifiers, and usage data needed to operate the site and prevent abuse.

We only process the data you provide and the data necessary to run the booking/lead process.

3) How we use personal data

  • To respond to your request and match you with suitable travel options;
  • To communicate with you about your trip preferences and next steps;
  • To provide customer support and manage inquiries;
  • To protect our systems (security, fraud prevention, and monitoring);
  • To comply with legal obligations.

Consumer information in Ukrainian and information rights: Закон України "Про захист прав споживачів" № 1023-XII, стаття 4 (право споживачів на необхідну, доступну, достовірну та своєчасну інформацію державною мовою про продукцію) та стаття 15 (право споживача на інформацію про продукцію).

Internet presence language: Закон України "Про забезпечення функціонування української мови як державної", стаття 27 (в т.ч. ч. шоста) та стаття 30.

4) Cookies and identifiers

If our website uses cookies or similar technologies that may identify individuals or process personal data, we treat such data as personal data. We provide the required privacy disclosures and, where applicable, consent/choice mechanisms.

Personal data protection: Закон України "Про захист персональних даних" № 2297-VI, Revision on June 14, 2025 (current version reference on the Verkhovna Rada site).

5) Legal basis for processing

We process personal data to perform services related to travel booking/lead requests and to comply with applicable legal requirements. Where consent is required by law, we collect and record it.

6) How long we keep data

We retain personal data only for as long as necessary for the purposes described in this Policy, including fulfilling requests, resolving issues, and meeting legal retention requirements. After the retention period ends, data is deleted or anonymized in accordance with applicable rules.

7) Who we share data with

We may share personal data with service providers that help us operate the website and deliver booking/lead services, but only to the extent necessary and with appropriate safeguards. We do not sell your personal data.

8) Your rights

Depending on applicable law, you may have the right to access your personal data, request correction, request erasure (where applicable), restrict processing, and object to processing in certain cases. You also have the right to withdraw consent where processing is based on consent (without affecting processing already performed before withdrawal).

To exercise your rights, contact us using the details in Section 10.

Dispute resolution and information for distance contracts: Закон України "Про захист прав споживачів" № 3153-IX, стаття 17 (дистанційні договори: інформація, яка має бути повідомлена споживачу, коли укладається дистанційний договір) та положення щодо звернення споживача до органів позасудового врегулювання спорів (як передбачено Законом).

9) Security

We use organizational and technical measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure.

10) Contact us

For privacy-related requests or questions, contact our representative:

  • Legal representative: Anna Dubois, Managing Director.
  • Email: contact@terranodehq.com.
  • Phone: +380 675 809 5938.
  • Address: 14/3 Akademika Pavlova St, Kyiv, 02000, Ukraine.